Terms and Conditions
TERMS AND CONDITIONS
1. Seller Identification
Seller: Jaroslav Prokeš
Company ID: 69277257
VAT ID: CZ6909211903
Registered address: Atletická 2224, 35601 Sokolov, Czech Republic
Phone: +420 608 835 829
Email: info@prokes-auto.cz
Sole trader registered under the Trade Licensing Act in the Trade Register. Supervisory authority: Municipal Office Sokolov.
2. Scope and General Provisions
These Terms and Conditions govern the legal relationship between the seller and the buyer for the sale of goods via the online shop.
The purchase contract is concluded remotely via the e-shop.
By placing an order, the buyer confirms acceptance of these Terms.
3. Order and Contract Formation
The order represents a binding offer.
The contract is concluded upon confirmation by the seller.
The seller reserves the right to reject an order, especially in cases of:
- product unavailability
- obvious pricing errors
4. Prices and Payment Terms
All prices include VAT.
Payment methods:
- bank transfer
- online card payment
- cash on delivery
- cash on pickup
Payment is due before shipment unless agreed otherwise (especially for B2B customers).
5. Delivery Terms
Goods are delivered via third-party carriers.
Risk transfers to the buyer upon receipt of the goods.
6. Retention of Title
Goods remain the property of the seller until fully paid.
7. Warranty and Claims
Consumers (B2C):
- warranty: 24 months
Business customers (B2B):
- warranty: 12 months
- spare parts: 6 months
Important conditions:
The buyer acknowledges that:
- products are intended for professional installation
- installation must be carried out by a qualified service provider
- proof of installation is required in case of a claim
For certain products (especially parking heaters and related components):
- a diagnostic report is required
Without this documentation, the claim may be rejected.
In case of unjustified claims, the buyer bears:
- diagnostic costs
- inspection costs
- transport costs
Unjustified claims include:
- improper installation
- incorrect wiring
- missing documentation
- mechanical damage
- normal wear and tear
- misuse
Claims are processed by:
- returning the product
- expert evaluation by manufacturer or authorized service
The result is final.
8. Limitation of Liability
The seller is not liable for:
- loss of profit
- indirect damages
- loss of operation
- damages caused by improper installation
Total liability is limited to the value of the goods.
9. Withdrawal from Contract
Consumer
- A customer who is a consumer has the right to withdraw from a purchase contract concluded through this online store without giving any reason within 14 days from the date of receiving the goods.
- To exercise this right, the customer may use the “Withdraw from Contract”button, which can be found:
- in the order details after logging into the customer account,
- in the email received after delivery of the shipment,
- in the footer of the online store.
- After clicking the button, the customer completes the displayed form and confirms the request. The customer will be informed of the receipt of the request by email without undue delay. The seller will review the request and notify the customer of the outcome without unnecessary delay.
- Even as a consumer, you may not withdraw from the contract in cases where the subject matter of the contract falls under statutory exceptions to the right of withdrawal under applicable law.
- Furthermore, goods customized or modified according to the customer's specifications cannot be returned.
- In the event of withdrawal from the contract, you are required to return the goods to the seller within 14 days from the date of withdrawal. You shall bear the costs associated with returning the goods.
- The purchase price will be refunded within 14 days from the effective date of withdrawal to the account from which the payment was received, or to another account specified in the withdrawal form.
- However, the purchase price will not be refunded before the seller has received the returned goods or before you provide proof that the goods have been sent back.
- The returned goods should be complete, unused, free from signs of excessive wear, and, if possible, returned in their original packaging, which protects the goods during transport.
- In the event of withdrawal from the contract, you are liable for any reduction in the value of the goods resulting from handling the goods in a manner other than what is necessary to establish their nature, characteristics, and functioning, as would be permitted in a physical store. If the purchase price has not yet been refunded, the seller is entitled to offset its claim for compensation for the reduction in value of the goods against your claim for reimbursement of the purchase price.
Business Customer
- A buyer acting within the scope of their business activity, trade, or profession does not have the right to withdraw from the contract without giving a reason under consumer protection laws.
10. Governing Law and Jurisdiction
Czech law applies.
All disputes shall be resolved by Czech courts.
11. Final Provisions
The seller reserves the right to amend these Terms.
Effective from: January 1, 2023