Terms and Conditions
TERMS AND CONDITIONS
1. Seller Identification
Seller: Jaroslav Prokeš
Company ID: 69277257
VAT ID: CZ6909211903
Registered address: Atletická 2224, 35601 Sokolov, Czech Republic
Phone: +420 608 835 829
Email: info@prokes-auto.cz
Sole trader registered under the Trade Licensing Act in the Trade Register. Supervisory authority: Municipal Office Sokolov.
2. Scope and General Provisions
These Terms and Conditions govern the legal relationship between the seller and the buyer for the sale of goods via the online shop.
The purchase contract is concluded remotely via the e-shop.
By placing an order, the buyer confirms acceptance of these Terms.
3. Order and Contract Formation
The order represents a binding offer.
The contract is concluded upon confirmation by the seller.
The seller reserves the right to reject an order, especially in cases of:
- product unavailability
- obvious pricing errors
4. Prices and Payment Terms
All prices include VAT.
Payment methods:
- bank transfer
- online card payment
- cash on delivery
- cash on pickup
Payment is due before shipment unless agreed otherwise (especially for B2B customers).
5. Delivery Terms
Goods are delivered via third-party carriers.
Risk transfers to the buyer upon receipt of the goods.
The buyer is obliged to:
- inspect the shipment upon delivery
- report any visible damage immediately to the carrier
- inform the seller within 24 hours
Late claims for transport damage will not be accepted.
6. Retention of Title
Goods remain the property of the seller until fully paid.
7. Warranty and Claims
Consumers (B2C):
- warranty: 24 months
Business customers (B2B):
- warranty: 12 months
- spare parts: 6 months
Important conditions:
The buyer acknowledges that:
- products are intended for professional installation
- installation must be carried out by a qualified service provider
- proof of installation is required in case of a claim
For certain products (especially parking heaters and related components):
- a diagnostic report is required
Without this documentation, the claim may be rejected.
In case of unjustified claims, the buyer bears:
- diagnostic costs
- inspection costs
- transport costs
Unjustified claims include:
- improper installation
- incorrect wiring
- missing documentation
- mechanical damage
- normal wear and tear
- misuse
Claims are processed by:
- returning the product
- expert evaluation by manufacturer or authorized service
The result is final.
8. Limitation of Liability
The seller is not liable for:
- loss of profit
- indirect damages
- loss of operation
- damages caused by improper installation
Total liability is limited to the value of the goods.
9. Withdrawal from Contract
Consumers:
- right to withdraw within 14 days
Exceptions:
- custom-made goods
- legal exclusions
Conditions:
- return within 14 days
- unused condition
- refund after receiving goods
The buyer is liable for any decrease in value.
Business customers:
- no right of withdrawal
10. Governing Law and Jurisdiction
Czech law applies.
All disputes shall be resolved by Czech courts.
11. Final Provisions
The seller reserves the right to amend these Terms.
Effective from: January 1, 2023